ROM: Golden Age Operation Policy
This game service operation policy (hereinafter "Operation
Policy") has details that the user (hereinafter "user") must be
aware of when using ROM: Golden Age services.
If users take the time to read the Operation Policy, it may
enhance the enjoyment of the services provided by the Company.
Redlab Games, Inc. (hereinafter the
"Company") promises to put in maximum effort so that users can
receive its services within a pleasant environment.
Anything not covered in this Operation Policy is subject to the
Terms of Service or Operation Policy of Redlab Games and WEMIX.
Article 1. General
1) This Operation Policy was designed to reasonably and fairly
respond to the issues that could occur during the operation of any and all
services provided by ROM: Golden Age, and includes the detailed rules required
by the Company operating the services, and the user using the services.
2) The Company can add, change, or delete details on the
Operation Policy for efficient service operation. When details of the Operation
Policy are added, changed, or deleted, the Company will notify this through
notices.
3) This Operation Policy includes the detailed rules of service
operations that are difficult to be included in the Terms of Service, and is a
part of the Terms of Service. For damages that occur from the user not being
aware of the details of this Operation Policy, it is difficult to provide help,
so all users must make sure to check the Operation Policy.
4) For details that are not specified in the Operation Policy,
they are processed based on the Terms of Service, relevant regulations, and
through general social norms shared by the users and the Company, or standards
equivalent to this.
5) The Operation Policy is applicable to all game-based services
provided in the ROM: Golden Age game and the official homepage, and when
necessary, the Company can provide a separate Operation Policy and service
guide for each service, and in this case the Company will make this accessible
on the official homepage or service homepage.
Article 2. User's Rights and Duties
1) The Company attempts to provide quality service to the users.
However, in order for the Company to be able to provide quality service to the
users, we request that users abide by a few items as follows.
2) Users must use their own information to link their accounts
and use the game service. When using the service with another person's
information or false information, the Company is not able to provide any help
on this, and you will be excluded from various benefits that the Company
provides.
3) The Company does not acknowledge sharing, lending, and cash
transactions for items and accounts. For issues that occur from this (fraud,
account stealing, etc.) users are not able to receive protection from the
Company.
4) Users are not allowed to copy, duplicate, change, translate,
publish, broadcast, etc. the information gained from using the Company's
service, and are not able to provide this to other users.
5) Users must not try to interfere with the regular work of the
operation team through acts including misrepresenting Company employees or
operation personnel, mediation, hindrance, etc. When disturbing the work of the
operation personnel or misrepresenting them, the service use of the user can be
limited in accordance with the Operation Policy.
6) If users discover vulnerabilities in the game (bug, account
stealing, illegal program), the user must report through inquiry or report
notice board, etc. If the user does not report but rather abuses or shares this
with another personnel, etc. this can be determined as an intentional
fraudulent act and will result in restrictions.
7) Users can use customer support to submit inquiries related to
the ROM: Golden Age service.
8) If users feel that they were unfairly treated or if a problem
occurred during the service use process, they can use official channels, such
as customer support, to inquire and request a modification.
9) The Company is exempt from responsibility for issues arising
from the use of ROM: Golden Age in countries or regions not designated as the
official service area. By using the service in violation of this, the user
agrees to exempt the Company from any responsibility.
Article 3. Account Management
1) Users are solely responsible for all activities on the
accounts they use.
2) If users share their personal information or accounts with
others, or engage in abnormal methods of transfer/sale, the Company will not
acknowledge it, and users will not receive protection from the Company for any
issues (fraud, account theft, etc.) arising from such actions.
3) If users attempt cash/material transaction for items or
accounts, service use can be restricted without warning, and the user will be
unable to receive help for issues caused by this.
4) Users must regularly change the password of their accounts to
protect their information from unjust acts such as account stealing.
5) Fraud cases are often a result of individual negligence, and
providing assistance for damages incurred may be challenging. Therefore, the
Company strongly advises users to exercise special caution during transactions
or item transfers to avoid scams such as impersonation using similar character
names or fraud leveraging familiarity.
Article 4. Recovery Standard and Enquiry
1) If 'currency,' 'item,' 'character,' etc., are lost or
information is changed due to a technical error within the game, it can be
recovered within the range in which data can be confirmed.
2) However, the Company is not responsible for damages that
occur from user negligence, etc. as in the following examples.
① If the user has not connected their account to a partner
service such as 'Google,' 'Facebook,' 'Apple,' etc., or has lost the continue
code information and received damages, such as account loss, etc.
② If the user used, sold, or crafted an item by mistake.
③ If the user's play environment resulted in a loss of currency,
item, scores, such as combat power, content use count, etc. (network
disconnection, game crash due to lack of memory, etc.)
④ 'Fraud' often occurs due to personal negligence, thus when
damages occur as a result of fraud (However, to prevent additional damages, an
investigation can take place to restrict service use in accordance with the
"Operation Policy" for accounts where Operation Policy violation such
as fraud, etc. are confirmed)
⑤ If damages occurred from cash or account transactions that are
not acknowledged by the Company
⑥ If the user's game use is suspended in accordance with the
terms and conditions and/or the Operation Policy
⑦ If a serious problem in the game resulted in the Company
temporarily suspending or restricting access to a part or the entire game
⑧ If the loss was intentionally caused by the user, or if there
is possibility of system setting violation or abuse within the game
⑨ Other cases where the Company has no reason of imputation
3) The Company supports the recovery only if the problem is
recognized to have been caused by reasons attributable to the Company.
4) Recovery request
① Users can request an appeal through the enquire feature
customer support within the game within '7 days' of the issue occurring.
However, if a user is unable to do so, the user can submit the request with the
support email address designated only for ROM: Golden Age. (ROM: Golden Age
support email address: rom_cs_en@rom.oqupie.com)
② Requests are processed consecutively in order of time
submitted, and requests submitted to customer support have first priority when
being processed.
③ The request must be directly made through the account where a
problem has occurred. Recovery requests submitted by another person are not
acknowledged.
④ Paid items with expiration dates are recovered based on the
request date.
⑤ The recovery request must abide by the above details, with
recovery not being possible if the proper process is not followed or if the
deadline has passed.
5) Recovery request checklist (If they apply)
① When submitting a request regarding recovery, the user must
also submit the following required information. (If the following information
is not included, user information cannot be verified and the request cannot be
confirmed.)
A. Wallet Address:
B. The full name of the service regarding the request
C. The issue that occurred while using the service regarding the
request
D. Detailed description of the issue that occurred (The
circumstances under which it occurred, cause, state before the issue occurred,
state after the issue occurred, current status, suggestions for resolution).
However, resolution of issues will follow the process of recovery and
resolution as set by the Company, and may not be resolved according to the
user's wishes.
E. The name of the item, character, or NFT ID regarding the
issue (All relevant information)
※ Please enter the address of the wallet type linked to the
account for which you intend to raise a recovery request, among wallet types
that provide integration services in the game, such as PLAY Wallet, Una Wallet,
MetaMask wallet, etc.
Article 5. ROM: Golden Age Operation Standard and Special Policy
1) The Company performs the role required to provide the best
environment in which the users can enjoy the game service.
2) The operation team performs their given role from a neutral
position, and does not interfere with disputes between users in principle.
However, for acts that violate the Operation Policy or in cases where normal
service operation is considered difficult, they can review the case from a
neutral perspective and take necessary measures.
3) The employees and operation team of the Company abides by the
Terms of Service and this Operation Policy.
4) In accordance with the Privacy Policy and similar
legislation, the Company safely handles the user's personal information. The
Company, employees, and operation team of the Company do not request, modify,
or disclose personal user information unless otherwise specified by this
Operation Policy, Terms of Service, and cases defined by the Privacy Policy.
However, if there is an official request from a judicial authority, it can be
provided to such institutions.
5) The operation team responds to user inquiries and requests as
kindly and quickly as possible. However, for details on future updates that are
not openly disclosed within the game, or details that cannot be revealed
because of the nature of the service, we will provide limited answers, or not
provide a response at all.
6) The Company receives all forms of bug and error reports that
could occur in the game service from users, and makes an effort to check and
process this.
7) For a user or multiple users that have violated this
Operation Policy, the operation team can apply various restriction measures as
defined by the Terms of Service and Operation Policy.
8) If an unusual phenomenon occurs inside/outside the game
service, the Company can temporarily suspend part or the entire service, and
restrict access.
9) In accordance with relevant legislation, terms, and Operation
Policy to establish a healthy game culture, protect teenage users from harmful
information, and prevent the violation of rights of specific users such as
defamation, etc., the operation team can edit, move, or delete user posts
without prior notice, and can restrict service use if deemed necessary.
10) If it is determined that there is a violation of terms or
policies, or if there is equivalent infringement, the Company can perform
temporary account suspension for relevant investigations.
11) If necessary, the Company can request self-verification to
protect user accounts and stabilize its game service. At this time, if
self-verification is not possible, game service use will be restricted.
Article 6. Cautions to Using Blockchain Service
Blockchain service is provided for users in regions where ROM:
Golden Age is officially serviced. If this service is used under abnormal
circumstances or through abnormal access methods from regions where ROM: Golden
Age is not officially serviced, loss or problems that occur under these
circumstances cannot be compensated or resolved. The Company provides its
service in regions where official service is possible and does not aim to
publish this service to users or groups in specific regions or countries where
this service cannot legally be used. Therefore, any users who aim to use this
service via App or Web, while in violation of the laws of the region and
country they belong to, must acknowledge that all outcome and responsibility
belongs to them and that they must resolve any arising issues on their own.
If the user does not agree with the Operation Policy of ROM:
Golden Age, the user must stop using this service. Any responsibility arising
from the use of the service without agreeing to the Operation Policy rests
solely with the user.
1) The Company can designate some of the items of the service
provided as NFT/FT content targets, and has the right to change, add, or cancel
designated items at any time at the Company's discretion.
2) The user agrees that the Company does not guarantee the
permanence of value or existence of the items designated as NFT and FT items.
3) The NFT/FT items owned by the user are content included or
linked with the Company's service, and the user agrees that the value of NFT/FT
content can be affected through updates, service change, termination, etc.
based on the Company's operation directions.
4) Any issues arising from the use of NFT/FT content are the
direct result of the user's judgment and consent. Therefore, the Company is not
responsible for the consequences of such situations.
5) Blockchain assets characteristically have very high
variability, thus the Company has no responsibility or duties related to
compensating damages that occur from value variations in the owned designated
NFT/FT content items.
6) The user is entirely responsible for the management of NFT/FT
content items, and the Company takes no responsibility for issues that arise
from poor management.
7) Blockchain-related regulations and provisions are incomplete
and uncertain, and new regulations and policies could affect blockchain-based
content included in the service provided by the Company.
8) The Company provides its service within a technically
possible range, taking into account network status per digital asset.
9) The Company may provide a staking service for the currencies
in ROM: Golden Age. Content regarding staking profit rate and usage will be
made available on the website. Also, in this case, all responsibility is on the
user participating in the staking service, and the Company does not guarantee
anything other than the staking information provided on the website.
10) The Company may apply details (such as waiting periods,
etc.) on each service differently, and the Company will make this information
available on each service webpage on the service website.
11) Details for each service are determined based on the Terms
of Service, Operation Policy, Playbook and network status of each service.
12) The Company may additionally request the user's personal
information according to new regulations and legislation. In these cases, if
the user does not want to provide their personal information, the user may deny
the request, and as a result of the denial, service use may be partly limited.
13) The Company bears no responsibility for any illegal
activities such as money laundering, terrorist financing, or other unlawful
acts related to the use of NFT/FT content.
Article 7. Standards for Managing Restrictions of the Service
1) The Company prohibits users from exploiting system bugs or
sharing such information with other users. Exploiting bugs can disrupt game
content and normal gameplay.
2) Abusing system bugs is an act that goes against fairness
between users, so if users are found to be abusing or sharing system bugs or
problems, use of the game and any and all services provided by ROM: Golden Age
can be restricted and/or terminated without prior notice, so please pay
attention.
3) Acts that undermine public peace and morals can cause
significant harm to other users. Therefore, service usage restrictions may be
applied for the following behaviors to prevent potential harm.
① For-profit advertisement or details deemed similar to
advertisements
② Attempts related to unauthorized cash trading, account
trading, trading across servers, or trying to instigate other users
③ If the content involves severe defamation or damage to the
reputation through insult towards the Company, other users, or third parties.
④ If the content involves instigating illegal copies or hacking
⑤ If the content is objectively recognized to be associated with
criminal activities
⑥ If the content violates rights such as copyright, etc. of
other users or a third party
⑦ If spreading false claims or causing misunderstandings for
multiple users
⑧ If misrepresenting the operation team and Company employees
⑨ If decoding, decompiling, disassembling or reverse engineering
part or all of the software that the websites, apps, and smart contracts are
composed of
⑩ If attempting to bypass all measures designed to prevent or
limit access to parts or all of the websites, apps or smart contracts
⑪ If bullying or threatening Company employees or those on
behalf of the Company, that are involved in providing part or all of the
websites, apps or smart contracts
⑫ If copying or adjusting software on the website by including
Flash, PHP, HTML, JavaScript or other codes
⑬ If the user violates the continuous usage of the service
websites or the usage rights of others by uploading and/or sending (or
attempting to upload or send) viruses, trojans, and/or other data, excessively
using capitalized text, and/or spam (posting the same text repeatedly), or by
editing, damaging, stopping, changing, or interfering with the use, function,
operation, and/or maintenance of the websites, apps, or smart contracts
⑭ If the user systematically searches for data and/or other
content in the websites, apps, or smart contracts and, without the Company's
written permission, directly or indirectly collects, compiles, and/or creates
and/or compiles databases or directories
⑮ If the user, by sending unrequested electronic mails, and/or
creating user accounts via automated methods or with false information,
collects the usernames of users and/or electronic mail addresses, and/or using
the websites, apps, or smart contracts without authorization
⑯ If the user evades, deactivates, and/or interferes with
security and related measures on the websites, apps, or smart contracts, such
as measures that ban or limit the use or copying of contents, or other measures
that limit the use of the websites, apps, smart contracts and/or content
⑰ If the user interferes with, stops, or causes massive
disturbances on the websites, apps, smart contracts, and/or networks or
services connected to the website
⑱ If it is determined that there is a violation of the above
terms, or if there is equivalent infringement intended
⑲ Any and all behavior that may cause a service error or damage
that the Company has not intended, via a method that is not part of the normal
services provided by the Company
⑳ Any contents that violate the Redlab Games Terms of Service, the WEMIX Terms of
Service, or other related laws
4) If performing fraud (all acts to gain unfair benefits in the
game by tricking the other party), this is an act that causes serious damage to
another user, so this can result in various restrictions based on the Operation
Policy and punishments in accordance with relevant legislation.
Article 8. Naming Standard
The user can freely create or set all names used in the service
such as character name, guild/union name, title, etc. However, if any of them
are set as a name that disturbs others, can potentially cause social issues, or
if there is a potential of them being mistaken as the operation team, the name
can be changed or measures such as game use restriction, etc. based on
Operation Policy (for guild/union name, restriction of use for guild/union
master) could take place, so please pay attention.
1) Name/image that disturbs others
2) Name/image that includes swearing, slang, advertisement, or
suggestive/obscene content
3) Name/image that discriminates race or gender
4) Name/image that includes details that belittle a specific
person, location, group, or religion
5) Name/image that is determined to have intention of
misrepresenting the Company, service, or person related to the original work
6) Name/image that can be recognized or misunderstood as someone
who operates the service, such as 'Operator,' 'Helper,' 'GM,' etc.
7) Name/image that is determined to have been created to lure
unapproved cash transaction of items and accounts or with the intention of cash
transaction
8) Name/image that is sociopathic or determined to have been
created to glamorize a sociopathic person or organization
9) Name/image that is deemed to have the potential to infringe
on the trademarks, service marks, or copyrights of third parties
10) Name/image that is determined to have advertisement purposes
for specific items or websites (including non-profit websites)
11) Name/image that is judged to have the purpose of being
unidentifiable or difficult to identify by others or the operation team by
using non-textual special characters or symbols.
12) Even if the above conditions do not apply, a name/image that
impacts game operation or the game environment is punishable.
Article 9 Illegal Program Management Standard
1) Illegal program refers to programs, equipment, devices, etc.
that are not provided or approved by the Company, which neutralize the
technical protection device on the game or service, or were created to disturb
normal operation.
2) The use of illegal programs can disrupt the normal
progression of game services and undermine a fair gaming environment, causing
harm to honest users.
3) The Company forbids the use, production, distribution, etc.,
of all illegal programs, and can pursue judicial measures depending on the
seriousness of the issue.
4) If the use of illegal programs is detected or if the use of
illegal programs is suspected during the game data investigation by the
operations team, the account may be temporarily suspended for investigation in
accordance with the Operation Policy.
5) Any damage or disadvantage arising from the use of programs
not provided by the Company is the responsibility of the user.
Article 10. Profiteering Management Standard
1) Profiteering refers to using or attempting to use multiple
accounts for profit or engaging in any activity where illegal programs are used
to unfairly obtain items or convert them into cash.
2) If such activities persist and repeatedly cause harm to other
users or disrupt order within the game, the Company may, in accordance with its
Operation Policy, restrict the game usage of the relevant account.
3) If the Company suspects the following forms of profiteering,
it may temporarily suspend accounts for relevant investigations in accordance
with the Operation Policy.
① If engaging in organized or collective use of multiple
accounts for profit through illegal use of the game
② If multiple accounts attempt to accumulate,
give/transfer/trade in-game currency or use them for profit
③ If utilizing multiple accounts from the same or adjacent IP
ranges/devices with similar patterns to gain unfair advantages
④ If using multiple accounts with meaningless or similar
character names in an organized manner to play the game
⑤ If creating or using illegal game-related programs not
provided or approved by the Company
Article 11. Game Use Restriction Standard
1. Game Use Restriction Standard
1) The game use restriction standard was established to protect
the user from acts that disturb game progress or public norms as the user
enjoys "ROM: Golden Age."
2) If the user violates the use restriction standards specified
on the Operation Policy, they can be restricted from use of service without
prior notice.
3) All currency/item etc. gained through unjust means while
violating the Operation Policy can be recovered or reduced by force.
4) If you have received use restriction measures, you can make
an appeal request through the following procedure.
① You can request an appeal through the customer inquiry from
[customer support] within the game. However, if the user cannot do so, the user
can submit the request with the support email address designated only for ROM:
Golden Age. (ROM: Golden Age support email address: rom_cs_en@rom.oqupie.com)
② The appeal request must be submitted within 7 days of the use
restriction being applied.
③ The appeal request is processed within 15 days of the request
date.
Additionally, if the total amount acquired cannot be clearly
calculated, the Company may determine the total amount of confiscation based on
the specific case."
5) The game use restriction standards are as follows.
① The use restriction period and method can be changed at the
operation team's discretion.
② Duplicate cases can result in aggravated use restriction.
③ Even if the act is not included in the types above, use can be
restricted at the operation team's objective discretion.
④ If there is a record of sanction of the highest degree, the
restriction goes back to the highest level or the use restriction period can be
aggravated.
⑤ The Company may temporarily restrict the account for a maximum
of 7 days without prior notice, and then release or switch restrictions, but
only if fact-verification is urgently needed, such as bug checking, specific
damage, or policy violations.
※ For typical cases, the usage restriction period specified in
the sanction criteria table will be applied. However, in cases that deviate
from the norm, the operations team may, at their discretion, send in-game
warning messages or apply different sanction periods based on the severity of
the case.
|
Categories |
Type of
Content |
Period of
service use restriction (days) |
|||
|
First |
Second |
Third |
Fourth |
||
|
Use of improper language (Ill-mannered behavior) |
"Use of improper
language" includes the following: ・Use of vulgar words, slang, etc. ・Obscene words or acts that cause
sexual discomfort ・Acts that belittle, ridicule, or
criticize a specific region, religion, race, disability, etc. ・Threats or baseless accusations
against others ・Spamming that continuously
registers the same content ・Acts that cause displeasure or
disgust to the other party or multiple members ・Using unacceptable language
according to socially accepted norms ※ When using improper language,
use restrictions or the banning of chat may be applied depending on the
seriousness. |
3 days |
7 days |
15 days |
30 days |
|
Use of improper names |
Acts that violate "Article
8. Naming Standard" within the Operation Policy ※ If the use of improper names is
found, then character access may be temporarily restricted and it may be
changed to a random name. ※ If it is a repeated use of
improper names, then the restrictions for “use of improper language” may be
applied. |
Forced change of name/image |
3 days |
7 days |
15 days |
|
Cash transactions (Including ads) |
"Cash transactions” include
the following: ・Attempts and acts to exchange
game data such as accounts and items for cash ・Acts of advertising including
the sharing of contact information within the game (chatting/bulletin
board/visitor's book/profile, etc.) ・Acts of cash/spot transactions
for in-game items ・Acts of commercial advertising
for profit-making in the game ・Acts of entrusting an
account/character to another in exchange for in-game items or real goods and
services, etc. |
3 days |
15 days |
30 days |
Permanently |
|
※ In the event of commercial
advertising for profit-making, permanent restrictions on use may be applied
at the time of the first sanction. |
Permanently |
|
|
|
|
|
Interfering with game progress |
"Interfering with game
progress” includes the following: ・Acts of interfering with normal
game progress of other members by abusing game systems ・Acts of repeatedly interfering
with or causing damage to other members' game progress |
Warning |
3 days |
7 days |
30 days |
|
Interfering with the operation
service |
“Interfering with the operation
service” includes the following: ・Acts of delaying normal customer
service by false reporting ・Acts of falsely reporting other
normal members ・Acts of falsely reporting thefts
of accounts ・Acts of making inquiries that
include sexual harassment, sexual abasement, or continuous abusive language ・Act of spreading or creating
unpublished falsities ・All acts to promote speculation
within the game |
1 day |
3 days |
15 days |
30 days |
|
Account theft |
“Account theft” includes the
following: ・Acts of stealing and using other
members' accounts ・Acts of arbitrarily acquiring
other member's items and goods ・Acts of engaging in account
theft while knowing it is theft ・Acts of unauthorized payment
with another person's credit card, etc. |
Permanently |
|
|
|
|
Bugs/Abusing |
“Bugs/Abusing” includes the
following: ・Acts of acquiring improper
benefits by abusing the in-game system ・Acts of causing damage to other
members by abnormal means ・Acts of gaining benefits and
affecting the in-game balance and systems by exploiting errors ・Acts of colluding or
manipulating the results of in-game systems or events, etc. with other
members ※ If a member discovers system
abuse or abusive behavior, etc., then they should report it through the
customer center. If a member gains or spreads such information without
reporting it, then they may be subject to sanctions. ※ If abnormal game acts occur,
then account access may be temporarily restricted for investigation. ※ Depending on the severity of
the case, 'permanent use restriction' may be applied for the first sanction. |
15 days |
Permanently |
|
|
|
Use or circulation of illegal
programs |
“Use or circulation of illegal
programs” includes the following: ・Acts of bringing down the server
by using illegal programs ・Acts of sharing with other
members by using or distributing programs not authorized by the Company ・Act of counterfeiting/altering
the game system in an unusual manner ※ An illegal program means any
software or hardware not authorized by the Company that supports unusual
gameplay outside the normal range of game progress. ※ If the gameplay is repeated
unusually through illegal programs, then use of the game may be restricted. |
Permanently |
|
|
|
|
Leakage of personal information |
“Leakage of personal information”
means acts of distributing another person's personal information. ※ Depending on the severity of
the case, the Company may request a legal investigation. |
Permanently |
|
|
|
|
Unusual game progress |
“Unusual game progress“ includes
the following: ・Gameplay acts of unusual play
pattern outside the range of manual operation ・Acts of affecting in-game
balance or other members by using macro functions, etc. that are not directly
provided in the game ※ In the event of sharing unusual
game progress methods with another person, the member may be subject to
sanctions. ※ If there are confirmed game
records outside the usual range of game systems, then the member may be
subject to sanctions. ※ Regardless of the sanction or
intention, goods acquired through abnormal game progress may be withdrawn or
game information may be changed. |
Permanently |
|
|
|
|
Profiteering |
“Profiteering” includes the following: |
Permanently |
|
|
|
|
Operator impersonation (including company officials) |
“Operator impersonation” includes the following: ・Acts of cheating another person by impersonating the
operator ・Acts of cheating another person by impersonating
company officials ・Acts of impersonating the operator or company
officials by using false information (posts/images, etc.) |
15 days |
Permanently |
|
|
|
Fraud (Including attempts) |
“Fraud” and “attempts to defraud”
include the following: ・Acts of taking or attempting to
make unfair profit in the game by cheating others ※ The Company cannot provide any
help for the recovery of damaged accounts caused by fraud between
individuals. However, the account of the perpetrator may be subject to
sanctions. ※ In the case of “fraud”,
"permanent" sanctions may apply from the first offense. Depending
on the severity of the case, the Company may request a legal investigation. |
15 days |
Permanently |
|
|
|
Abuse of payment system |
“Abuse of payment system”
includes the following: ・Acts of misusing refunds or the
payment cancellation process in the open market store ・Acts of spreading/sharing
abusing acts of payment system to others ※ Except for refund and payment
cancellation through in-game customer center inquiries, acts of direct or
proxy payment cancellation through the market may be subject to sanctions. ※ Depending on the severity of
the case, the Company may request a legal investigation. |
Permanently |
|
|
|
2. Use Restriction Standard and Notes Regarding Blockchain
Content
① Use Restriction: In cases where Article 7 (Standards for
Managing Restrictions of the Service), Article 9 (Illegal Program Management
Standard), or Article 10 (Bot Farm Management Standard) of this Operation
Policy applies, the use of the account (game and PLAY Wallet) and all services
related to blockchain may be permanently restricted.
② If found engaging in prohibited activities for individual
services within the blockchain service, the usage of all services, including
the targeted service, will be restricted. However, in this case, users can
provide evidence or request verification through an objection application,
asserting that they did not engage in the prohibited activities. Objection
applications and verification requests must follow the procedures specified by
the Company.
③ Use restriction is strictly applied following the principle of
zero tolerance.
④ The use restriction period and method can be changed at the
operation team's discretion.
⑤ Duplicate violations can result in aggravated use restriction.
⑥ Even if the act is not included in the types above, use can be
restricted at the operation team's objective discretion.
⑦ Anything not covered in this Article is subject to the Terms
of Service or Operation Policy of Redlab Games and WEMIX or related legislation.
Article 12. Non-access Character Management Policy
1) To provide optimized service environment and for smooth game
operation, the Company may delete characters or character names that satisfy
the following.
① Account that does not have ROM: Golden Age service access
record for more than 90 days or longer.
② If the level of the character satisfying ① above is level 20
or below
③ If there are no transaction records for characters that
satisfy both ① and ②
2) Characters (including game information) and character names
deleted in accordance with the above items cannot be recovered.
Article 13. Dormant Account Policy
1) To prevent user characters or accounts from being used for
unfair purposes and to provide smooth service, the Company may delete an
account/character or separately save it if it satisfies the following.
① A user account or character that has no access record for 12
months or longer
② If the purchased paid item or a paid item with usable time
remaining is no longer in the user account or character under ①
2) If classified as dormant, the account can undergo
notification and guidance period of 30 days before all information of the game
ID or character is deleted or separately saved. During the guidance period the
user may access the game and disable the dormant state.